Legal
Privacy notice
Who we are
XF Solutions Limited (“XF Solutions”, “we”) operates this website and is the controller of the personal information you send through it. Contact: info@xfsolutions.tech.
[COMPANY NUMBER, PLACE OF REGISTRATION AND REGISTERED OFFICE ADDRESS]
Enquiries sent through this website
If you contact us, we use your name, work email, company, area of interest and message only to respond to your enquiry and to keep a record of our correspondence. Our lawful basis is your consent, given when you submit the form, and our legitimate interest in responding to business enquiries. We do not use enquiries for marketing and do not sell or share them with third parties for their own use.
How long we keep enquiries
We keep an enquiry and our replies for up to two years after our last contact with you, then delete them. If the enquiry leads to work with us, it is kept with the project records for as long as the contract needs and for up to six years after the work ends, to meet legal and accounting obligations.
How enquiries are delivered
When you send the contact form, it goes to a small service we run on Supabase (Supabase, Inc.), the platform behind the XF App Suite. That service emails your enquiry to us and sends you a confirmation, using Resend (Resend, Inc.), an email delivery service whose data is held in the United States.
To stop the form being misused, the service keeps a short record of each submission made of scrambled (hashed) versions of the sending connection and your email address, never your name or message. Our database holding it is in the EU (Ireland), and the record is deleted after seven days.
Supabase and Resend process your enquiry only to deliver it and do not use it for their own purposes. Transfers to the United States are protected by the safeguards UK data protection law requires, such as the UK International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.
Cookies and analytics
This website does not set cookies or use analytics or advertising trackers. Fonts and images are served from this website.
The XF App Suite
The XF App Suite at app.xfsolutions.tech is a separate service. How customer data is handled there is set out in your agreement with XF Solutions and under Settings › Legal › Trust & security in the suite.
Your rights
You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, object to how we use it or withdraw your consent, by emailing info@xfsolutions.tech. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We update this notice when the way we handle enquiries changes. The date below shows when it was last updated.
Last updated: